Purpose
This document outlines 413 Solution’s compliance framework, quality assurance (QA) process, and inspector qualification standards.
Our commitment to consistency, data integrity, and accuracy ensures every COPE inspection meets or exceeds carrier and broker
requirements for underwriting and risk analysis.
1. Compliance Overview
413 Solution operates within a controlled and auditable framework designed to protect client data, maintain operational consistency, and ensure compliance with all applicable regulations.
- Privacy & Confidentiality: Adheres to GDPR, CCPA, and client-specific nondisclosure and data-handling agreements.
- Standardization: Field data collection and reporting processes follow uniform templates and validation protocols aligned with industry standards.
- Regulatory Awareness: Operations comply with federal, state, and local laws governing data collection, drone usage, and inspection activity.
2. Quality Assurance Framework
Every inspection and dataset undergoes a structured three-phase quality control process before release to the client.
Phase 1 – Field-Level Validation
- Inspectors complete digital COPE forms with real-time error checks and mandatory fields.
- All data points are GPS-stamped, time-logged, and photo-verified for accuracy.
- Mobile submission prevents manual data loss and ensures immediate upload for centralized review.
Phase 2 – Internal QA Review
- Dedicated QA specialists review each report for completeness, clarity, and consistency across COPE categories.
- Automated scripts verify data formatting, coordinate accuracy, and proper field mapping to carrier templates.
- Reports are returned to the inspector for correction if any discrepancies or anomalies are found.
Phase 3 – Final Verification & Approval
- A senior QA reviewer signs off on all inspection packages before delivery.
- Random sampling of completed reports ensures adherence to data and image quality benchmarks.
- Approved reports are exported in client-specific formats (XLSX, PDF, or XML) and delivered through secure channels.
3. Inspector Qualifications
Our field network comprises vetted professionals with diverse technical and operational backgrounds.
- Qualifications & Requirements: Completion of 413 Solution’s COPE Data Collection and Verification Training Program; FAA Part 107 Remote Pilot Certificate where applicable; adherence to OSHA/FAA-aligned safety protocols; background checks, NDAs, and ongoing performance audits.
- Ongoing Development: Continuous training on COPE standards, hazard identification, and emerging risks; regular QA feedback loops and refresher courses on technology platforms and reporting protocols.
4. Verification Protocols
Standardized verification methods ensure all data is accurate, verifiable, and insurer-ready.
- Photo Verification: Each COPE element is supported by at least one time-stamped and geo-referenced image.
- GPS Verification: Automated coordinate matching validates site location and inspection authenticity.
- Cross-Field Validation: Logical checks confirm consistency (e.g., construction type aligned with roof system and occupancy).
- Secondary Review: Randomized audits are performed weekly by senior QA staff to detect systemic variances.
5. Continuous Improvement
We track QA performance metrics, defect trends, and turnaround times monthly to drive process refinements and maintain a 98%+ report accuracy rate.
6. Summary
413 Solution’s compliance and QA framework ensures every inspection meets rigorous standards of precision, integrity, and reliability.
Our verified COPE data supports confident underwriting, transparent risk evaluation, and consistent performance across national portfolios.
